1 Pasvijit S. - 2 weeks ago
Service : Poor, specially with Front Desk (Night shift), no good manner of greeting or during checked-in process, not willing to help and service and not even escort or show direction to our room and when we asked where is the way to go there, he like very have a bad gesture for us ...at that moment was so late at night so why we don't wanna complain anything. He only asked us to do fullday as walked-in rate...but to be honest i believe that others hotel will try to find better solutions for guest like day-use or whatever. no even sign registration form.
Front Desk in the morning seem better to help or try to listen our needs but unfortunately the manager still not find any good solution enough also not checked their job well before i was leaving from the hotel (i asked her twice about any documents or payments before left) The manager called me after i checked out for process charge my credit-card, i said i will be back when available cause i have things to do whole day (actually who wanna go back with this hotel and this service? not me) finally, after she try to blame me back at some point and not even accept their mistake, now already done the charged without my signature .... wowwww so impressive.
Room : on the floor was so dirty, felt like dust everywhere. not same with hotel picture.
Amenities : Good, good smell.