Hilton Hua Hin Resort & Spa

5 Roopkatha Ghosh - 4 months ago

A great resort at the perfect location with excellent service and an even better view!
- The rooms are a little old and could use some renovating.

- The restaurants inside the hotel are great but the large variety of cheaper options along the lane just outside the hotel are preferred by most, and rightfully so.

- There are at least 4 massage places all accessible by a walk of 5 mins or less from the hotel.

- A 3 min walk to the nearest convenience store ( 7 eleven).

- The room balconies are spacious, perfect for relaxing and offer a view you can never get tired of.

- Pool with a cool water slide, kid's pool, great cocktails by the beach, nice fitness center and several other amenities.

All in all a great place to stay! Would definitely visit again!

5 วชิระ ป้องนาลา - a month ago

We stayed in an Executive Ocean View room of this hotel for two nights (Sat and Sun). Our room came with buffet breakfast, afternoon tea and evening cocktail. The food in the breakfast buffets and the Saturday evening cocktail were quite good. However, the afternoon tea and the Sunday evening cocktails were rather ordinary. The important thing though is, after all these "free food" at the hotel, there was really no need to eat outside. Indeed we skipped dinner on both evenings.

Location of the hotel can not be any better. It is right in Hua Hin town, beach front, next to the piers (with quite a number of seafood restaurants to choose from), and each room has sea view. Our room is on the highest floor, and the view of the beach is just stunning. The large window besides the elevators on each floor is a very clever and thoughtful design, because it offers a great view of town and the sea as soon as you start walking towards the elevators.

We are also impressed by the openness of the lobby and the huge swimming pool (though no time to use it). The guests were a mix of both locals and foreigners. Parking spaces seem to be sufficient and of good size The only thing is, the underground parkade has a funny smell.

In summary, we are very happy with our stay at the Hilton Hotel and Spa in Hua Hin.

5 Ray - 4 months ago

The hotel is well maintained and right in the middle of the city. Walking distance to night market and all the good restaurants at the pier. Family mart is just across the hotel. The breakfast is great. A lot of choices from Local Thai to International foods.

You can enjoy sea view in all the rooms! Amazing deal!

4 LNB - a month ago

Rooms don’t get cleaned very well. There was left over soap from bottles left on the counters. Hair left on the floor from previous guests or cleaning team.
Comfortable beds, great views from either side of the hotel.
Huge assortment of food at breakfast and an amazing pool.

5 Ammer kongtangjitt - 4 months ago

The staffs were super friendly. They responded to our request very promptly and anything that there couldn’t offer, alternative choice were there! Very hard to find this great service in Thailand. Whenever we walked pass any staffs, they always made a nice greeting to us.

Duty Manager Khun Nun was very helpful. I had a problem with internet connection and she monitored the situation very closely for me with the solution offer.

Regarding the hotel itself, it is one of the great place to stay with family. There are many activities I could enjoy such as a big outdoor swimming pool, fitness Center, tennis court and more.

Thank you for a very nice stay!

4 keen Tan - 4 months ago

New renovated room adding with Plus after the room type. Quite nice and comfortable. The Room face to the beach. Unfortunately, the beach unpleasant not much private. There are so many hawkers with umbrellas and chairs along the beach in front of the hotel. ABF quite nice with variety of food. Hotel staffs were friendly.

2 Simon Hausdorf - 2 months ago

Compared to other Hilton hotels not as nice as expected. I would have expected that most Hotels would have renovated their rooms after the covid season, however, in this hotel the room floor is in a bad condition, the room door as well as the door to the neighbor room have gaps so that you can hear the neighbors talking and the silicon in the shower looked black / moldy. The check-in process was slow and you always have to keep in mind to tell the staff that you are a member of Hilton before you place your order rather than the staff asking you if you are a member. Those you won't enjoy the member benefits if you forget to mention that. The pool in general is nice and we really enjoyed being there, however, they forgot our small food order and delivered it after asking when it started raining. This was 45 minutes after we placed our order. The service at the roof top bar was also rather slow.

On Saturday evening, we wanted to enjoy the buffet dinner which served all kinds of food and looked really delicious. It seemed like that the meat wasn't well prepared / cooked as it was lying outside in hot temperatures and was more or less medium rare to rare delivered on the plate. At 5am in the morning I woke up with stomach cramps and had to vomit which I think was from the food we had this evening, following symptoms which indicated food poisoning lasting for 2 days. On our check-out we mentioned the food problem, talking to the receptionist, the Fu0026B Manager and the Director of operation. Even tho they all were really sorry about what happened, they couldn't offer us anything than the "sorry". I was asked what I would expect and I mentioned that they could give us 1 complimentary dinner, however, the answer was that if they would do that, they would admit that I got food poisoning from their dinner and no other guest had complained on this day. I was also blamed why I did not report the problem on the first day but on the second day, which I don't believe would have changed the situation at all. After looking up other reviews, it seems like that this problem was reported a few times before on platforms like TripAdvisor.

In overall a bad experience as we only planned to stay 2 days in Hua Hin and we could not do much on the second day of our stay. I will anyways give 2 stars for the location and the pool area, as well as for some people from the staff which took food care. The missing 3 stars are for the bad handling of the problem, the long waiting time at check-in and the time the service took to deliver food and beverages.