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Sammy Corper -
3 years ago
I stayed in this hotel for 4 nights. After the third night I was covered head to toe in small red bites, consistent with bed bugs: these left me constantly itching all over. The staff on reception were helpful and offered to move me to a new room; however they were surprised that bed bugs were in my room as it had been ‘cleaned’. If they believe that a dusting off a room can get rid of bed bugs then they are mistaken; and whoever is currently staying in the room is certainly also covered in bites. After being moved to a new room I broached the subject of a refund for at least the 3 nights I stayed in the infested room. The reception staff deferred to the owner on this issue, who refused to refund me any more than one night’s stay. I asked to speak directly to the owner about this issue however they refused to speak to me as they were ‘too busy’. I found it incredibly rude and cowardly that they would outright reject my request, let alone speak to me about it. Overall - the staff at reception were helpful and did all they could. However, if you don’t want to be treated rudely by management and bitten to pieces by bed bugs, then avoid this hotel.