1
Leong FongChoo -
3 years ago
Worse ever hotel experience!
My family and I stayed at this hotel for 3 nights during Christmas 2018. The size of the room for three persons is very big, but the design is totally outdated, especially the washroom (washbasin and bathtub are very old and not really functioning) and the painting on the wall get mouldy. What a disgusting bathroom.
During our stay for three night, everyday there would be someting missing, because the cleaning lady didn't provided those stuffs for us:
1st Day, a big towel was not provided, even though they knew that the room was booked for three persons.
2nd Day, shower gel and shampoo were partially not provided.
3rd Day, a small towel was not provided, even though the same cleaning lady knew that the room was booked for three persons.
During our check-out, the receptionist called the another cleaning lady (the previous cleaning lady was on leave) to check if there were anything missing, then only they would return our deposit. It took them about 15 minutes to checked the room thoroughly. Then they called the receptionist and accused us, that we stolen one small towel. We explained and complaint about the big towel, shower gel and shampoo as well as the small towel that were not provided to us during our three night stays, then only they apologized to us for wasting our time and tried to cheat on our deposit.
Beware of this old fashion cheater hotel! They purposely not giving you enough stuffs (towel, shower gel etc.), so that they have chance to deduce your deposit during check-out.